Volunteers are now world class hosts
A GROUP of Forres volunteers have been given training to help them excel in customer service. Representatives from the Forres Heritage Trust and Forres Area Community Trust took part in a day-long WorldHost workshop. WorldHost is an internationally recognised programme setting the industry benchmark for businesses and their staff, ensuring that high quality customer service standards are integral to their operation. It has already been used to train over 10 per cent of Scotland’s tourism workforce and represents an investment of over £2million since it was launched in Scotland. The WorldHost training programmes, which originated from Canada, were first …